We offer a variety of ways to support our clients. Face-to-face dialog is clearly the best however with today’s technologies we can provide fast and cost effective solutions for everyone.
This will allow our support team to take control of your computer (or session) to provide training and/or assistance.
At Synergy, we prefer a support or help ticket so it is easily tracked and updated and available for everyone. We even have an instructional video for entering help tickets.
Although we work diligently to avoid system problems it is inevitable that they will occur. It is extremely helpful to log the error and provide details in the support ticket.