“The fastest and easiest way to gather actionable feedback from your customers.”
That is what we’ve implemented in Fusion using a new 3rd party integration into “delighted.com” which will fire off an email which is both desktop and mobile friendly. The tool is simple to use and provides your customer with a single question to answer — a 1 to 10 rating much like you would find when completing an Uber ride. And of course a place for notes.
Query the results with their browser-based tools and know that the results are both in Fusion’s database as well as Delighted’s.