Customer Support

We offer a variety of ways to support our clients. Face-to-face dialog is clearly the best however with today’s technologies we can provide fast and cost effective solutions for everyone.

Open a TeamViewer session

This will allow our support team to take control of your computer (or session) to provide training and/or assistance.

Open a Support Ticket

At Synergy, we prefer a support or help ticket so it is easily tracked and updated and available for everyone. We even have an instructional video for entering help tickets.

Documenting an Error

Although we work diligently to avoid system problems it is inevitable that they will occur. It is extremely helpful to log the error and provide details in the support ticket.

cmarsh@synergy-intl.com

/Chris

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So far Chris has created 120 blog entries.

Do you work with Seamless?

By | February 17th, 2017|

A client gave us a puzzle a few weeks ago. The objective was to take the data from the Seamless food service vendor and upload it to Fusion automatically. In January, they had 241 orders from Seamless, that was 241 orders they had to manually post payments to clear up the balance due. In about [...]

Customer Terms and Event Billing

By | February 17th, 2017|

Since the inception of our hospitality products, we have linked customer terms and events. Now, we've just made this a little more flexible with some appSettings.

Dispatch Routing and Excel

By | February 14th, 2017|

Everyone loves Excel! Fusion is no different, we have added functionality to export your Dispatching and Routing Reports directly to Excel (and Word) from the assignment window.

FedEx Integration

By | February 12th, 2017|

Many of the nationwide rental linen companies are our customers, as a result, they ship packages everywhere! UPS has been the primary vendor for many. Now, we have just released a new integration with FedEx and utilizing their web services integration. This new enhancement will save our customer significant time and money.

Want your Event Entry Window Full Screen?

By | February 8th, 2017|

At the request of a client, we have implemented an appSetting allowing you to launch your Event Window full-screen 100% of the time.

Presentations for Caterers, Design and Event Companies

By | February 1st, 2017|

The piece of paper is one of the most important impressions your client sees about your company. You can have the best food or design presentation, however, if the proposal doesn't catch your prospects attention then you might not get the event. We have come up with a crazy fast, extremely flexible and simple way [...]

Saving Clicks is Important

By | January 29th, 2017|

We recognize if we can minimize clicks when entering an order that we will improve the process. The Adjust Price button now has the default options when launching the window. Choose from the Discounting or Per Person tabs. Might not sound like much but the clicks add up.

Misc-on-the-fly and Returns Bug Fix

By | January 23rd, 2017|

We learned that some users might add a "Misc-on-the-Fly" item during the Returns process and then never properly save. The item was there, but the incomplete save affected their returns and billing. We are now forcing an "update" to be safe so they don't have to worry about things.

Email and the CRM Call Back Manager

By | January 23rd, 2017|

We added the Customer or Prospects email address to the CRM Call Back manager thus saving a little time when updating CRM information.

Speed, Speed, Speed

By | January 20th, 2017|

Over the past few months, we have invested a monumental amount of time and money to make not only the Event Entry experience quicker but the majority of the application. This included Microsoft's .Net upgrades, our tools by Telerik, our hosted Azure SQL Database Servers, our hosted Azure web services and of course our source [...]