Customer Support

We offer a variety of ways to support our clients. Face-to-face dialog is clearly the best however with today’s technologies we can provide fast and cost effective solutions for everyone.

Open a TeamViewer session

This will allow our support team to take control of your computer (or session) to provide training and/or assistance.

Open a Support Ticket

At Synergy, we prefer a support or help ticket so it is easily tracked and updated and available for everyone. We even have an instructional video for entering help tickets.

Documenting an Error

Although we work diligently to avoid system problems it is inevitable that they will occur. It is extremely helpful to log the error and provide details in the support ticket.

Synergy Blog

/Synergy Blog

February 2017

Do you work with Seamless?

February 17th, 2017|

A client gave us a puzzle a few weeks ago. The objective was to take the data from the Seamless food service vendor and upload it to Fusion automatically. In January, they had 241 orders [...]

Customer Terms and Event Billing

February 17th, 2017|

Since the inception of our hospitality products, we have linked customer terms and events. Now, we've just made this a little more flexible with some appSettings.

Dispatch Routing and Excel

February 14th, 2017|

Everyone loves Excel! Fusion is no different, we have added functionality to export your Dispatching and Routing Reports directly to Excel (and Word) from the assignment window.

FedEx Integration

February 12th, 2017|

Many of the nationwide rental linen companies are our customers, as a result, they ship packages everywhere! UPS has been the primary vendor for many. Now, we have just released a new integration with FedEx [...]

Want your Event Entry Window Full Screen?

February 8th, 2017|

At the request of a client, we have implemented an appSetting allowing you to launch your Event Window full-screen 100% of the time.

Presentations for Caterers, Design and Event Companies

February 1st, 2017|

The piece of paper is one of the most important impressions your client sees about your company. You can have the best food or design presentation, however, if the proposal doesn't catch your prospects attention [...]