Help & Support
Most businesses have a notable amount of redundant paperwork and tedious functions such as inventories. Plus frequently the biggest issue is a lack of communication between staff members. Fusion™ is exceptional at bridging these issues with a number of functions and reports that significantly reduce paper, math by humans, proposal & invoicing activities while keeping staff members informed! If nothing else it will recapture some free time for you to do what you enjoy.
All installation options contain the exact same program; it is simply a matter of choice. Web services are good for small user numbers where the Data Center and LAN styles have advantages based on their users’ numbers. Many firms who do not have on-site full time IT staff prefer the data center approach.
Fusion™ by Synergy International has 3 styles of installation. The tradition model is LAN based and can be accessed by all licensed users who are entered into the system. Our Data Center model is what is normally thought of as the ‘Cloud’. Fusion™ runs on our sophisticated servers in a true data center and users can connect from anywhere they have an internet connection. Lastly we offer a web services based installation which is for one or two users where Fusion™ resides on the local desktop and data is located on our data center.
Some of the largest and best known caterers as well as rental companies use our products but it will perform wonderfully for any size operation and we have customers with a just a couple of users. One of the most arduous things to accomplish is to establish proper best practices in a small firm, we help make that possible.
Fusion™ will work with any computer that has a high-speed internet connection for our data center or in your office that users a current Windows™ based server.
Any that is involved in an aspect of catering, food service management, equipment rental, tent rental, stage and lights, facilities management, stadium suite management, university food service, specialty rentals, décor, staffing and many more.
In the web services version you need a relatively modern machine but in the other option the processing takes place at your server or ours so any PC or MAC with an internet connection will do well. Some operating systems need to have free updates installed.
Fusion™ is based on Microsoft SQL Server™ which is extremely fast and scalable! We can accommodate any number of users over a large geographic area.
Our breath of experience in different markets has taught us a great amount about how businesses operate. However on occasion we do find the need to add features to make your unique items part of our product so Fusion™ works as you do.
Yes we can come to you, train over the internet, or you can come to us. Our understanding your business is important in giving you the best ROI in your investment. We were in your business before we started Synergy International and can really make a difference.
With over two decades serving this industry we are extremely sensitive to reports looking like yours! In fact we have a number of standard templates that can show your logo of our over 400 reports. Plus if you want we will build custom document tailored specifically to your firm.
Depending upon which style installation you have is the determining factor. With the LAN version it is a calculated percentage of your system; with the Data Center and Web services styles there are no additional fees.
Absolutely and we do it fast as well as accurate. Since we have staff people who understand the program we only do it once! Show us what you have and we will make it happen. This also makes training more efficient and you are operational much quicker.
Yes we offer wired or wireless POS that uses Fusion as the engine. These are great where mobility is required like a stadium, park, or food truck.
Yes since all the available installation styles have the exact same SQL database you can move up or simple add more users as required!