Dear valued Synergy clients, We are thrilled to share with you that Synergy has been approached by a compelling team led by Mark Douglas, the owner of a large, seasoned SaaS company. This team includes three of our largest clients - 24 Carrots, Best Impressions, and Russell Morin Catering and Events - and highly experienced [...]

Synergy first exhibited at the Special Event Show in Orlando, Florida in 1992, after a year of development. That was thirty-one years ago! Over the years we have seen competitors come and go. We have grown with developments in technology and built one of the most robust products on the market. The catering industry was [...]

We made a quick change by creating a new appSetting to control the Event Equipment Item Entry Images after finding that we cannot reuse the "ShowEquipmentPhotographs" due to some clients having attached 10MG images. We needed to split this logic and use a separate call for Events from Equipment Management (ShowEquipPhotoOnEditor). ShowEquipmentPhotographs = Set this [...]

We have been heavily focused on our Blazor roll-out and very pleased so far. However, don't worry, we haven't abandoned Fusion at all! We've put a few tweaks into that will apply to both Fusion and Blazor: Set MaxLength on Billing Name Added new vwEquipmentImageCostCenter Modified vwCommissionableCustomerVenue Modify usp_DeleteChecks to check RecEquip when deleting equipment [...]

As a nice year-end treat, we have added a feature to Blazor to update the cost and revenue in a package. This isn't available in Fusion, just our newest release for Food, Beverages, and Equipment.

This morning there was sluggish performance due to a networking outage at Microsoft Azure according to their support team that affected many of our products. For some, the networking issue was minimal and for others, it was significant at times.

We have a new Fusion release for Quickbooks Online and Transaction Pro. That's it in Fusion for this update we have been jamming non-stop on Blazor improvements. In fact, the major release from Microsoft came out this week and that's been what we've wanted for the final release.

The scheduled migration from Kayako to Zendesk has started today, Friday, October 28th @ 5 PM EST and it should be completed by tomorrow at about Noon. Any tickets created or updated after the migration started will likely not be migrated over and will be hand entered into Zendesk over the weekend.

We've been with Kayako for over 15 years. Last year, they forced us to upgrade to their newest system. Not a big deal, after all, we are software people and recognize change is required. However, what we didn't expect was to have the cost of our "helpdesk" software increase 10-times in 24 months and that's [...]

Below is a recap of the changes since the last release:  Fusion Additional Checklist/Timeline logic to Beverage, Equipment, Staff, and Miscellaneous Event Editors Increase Tax Exempt ID field Increase the Production Notes field sizes Add the ability to remove the Credit Card Processor Modified the costing logic on the "Miscellaneous On-the-Fly" editor Added Pending orders [...]